Straight answers to the questions carriers ask us most, grouped by topic. Search for a word, or open everything at once. Each answer links to the page that covers it in depth, such as our dispatch rates page for fees and how onboarding works for the steps from first call to first load.
Two things hold across every answer. First, the carrier decides every load: we find and negotiate, you say yes, counter or no, and the rate confirmation goes to you to sign. Second, we only earn when you haul, so the fee never applies to a week the truck sits.
The maintenance questions matter as much as the money ones. A truck that misses its service by a few thousand miles, or breaks down three states from its shop, loses more than any rate difference can make up. That is why we ask about your service intervals during onboarding and plan loads around them, and why our guides and tools sit next to the dispatch pages on this site.
Factoring answers will be added here once our factoring pages with RTS Financial are live.
Pricing
How much does your dispatch service cost?
The fee is a percentage of the gross on loads you haul: 4% for two or more trucks with authority older than six months, a limited-time rate; 7% for a new MC under six months, a single box truck or a single hotshot; and 5% for one truck of other equipment with authority older than six months. There is no setup fee and no minimum.
No long-term contract. Service is month-to-month, and either side can end it with 30 days notice. You pay only on loads you haul, so a week the truck sits costs nothing. The dispatch agreement we send after the first call spells out the terms in plain language before you start.
No. We find and negotiate loads, then bring you the rate, miles and details. You say yes, counter or no. We never accept or sign a load for you, and you can turn down any load at any time. On a yes, the broker sends the rate confirmation directly to you to review and sign.
You do. The broker sends the rate confirmation straight to you, the carrier. Read it before you sign: the rate, accessorials, pickup and delivery times and any special terms should match what we negotiated. If something is off, tell us before you sign and we take it up with the broker.
Yes. Share your service intervals and the reading today, and we plan the last loads before each service to deliver near home or near the shop you choose. You still approve every load. Our preventive maintenance schedule generator turns your intervals into dates you can share with us.
Make the scene safe first, then call us. We make the broker calls to explain the delay, pass on the repair timeline and work on rescheduling or recovery, and we start looking for freight near the shop for when the truck is ready. We make no promises about saving every load, but you will not make those calls alone.
Usually your operating authority or MC number, a certificate of insurance, a W-9 and, if you factor, your notice of assignment. We use them to set up broker packets. If you run a truck that needs a CDL, have your drug and alcohol testing program and Clearinghouse registration in place before the first load.
Yes. New MCs under six months pay our new-authority rate, and some brokers will not work with very new authorities, so we focus on the ones that will. We also help you plan around the new entrant period, when safety records and audits matter most. Our onboarding page shows the steps.
We dispatch trucks with at least 26 ft of cargo space, and larger. That floor is a service requirement, not a judgment about any vehicle. Across 26 ft box trucks, hotshots, dry vans, reefers, flatbeds, step decks, power only, car haulers, dump trucks, oversize and hazmat tankers, we treat every type the same way.